Privacy Policy

How we collect, use and protect your information and documents.

Last updated: July 2026

1. Who we are

Translation Windows is operated by Transinformatic LLC, based in Houston, TX. This policy explains how we handle personal information and documents submitted through our website and project workspace.

2. Information we collect

We collect information you provide directly, including your name, email, phone number, company, and the documents and project details you submit for translation. We also collect basic technical information such as browser type and pages visited, used to operate and improve the site.

3. Documents you upload

Uploaded files are stored outside any publicly accessible location and are only accessible to your assigned project team. Files are validated on upload and retained only as long as necessary to complete your project and applicable legal or accounting requirements.

4. How we use your information

To prepare quotations and complete translation projects
To communicate with you about your project status
To send confirmation and notification emails
To maintain records required for business and legal purposes

5. How we share information

We do not sell your information. We share it only with linguists and staff directly involved in completing your project, and with service providers who help us operate the platform (such as hosting and email delivery), under confidentiality obligations.

6. Data retention

We retain project files and records for as long as needed to deliver your project and meet legal, tax, or accounting obligations, after which they are deleted or anonymized.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at sales@translationwindows.com. We will respond within a reasonable time.

8. Cookies

Our website uses only essential cookies required for the site to function. We do not use third-party advertising cookies.

9. Security

We apply reasonable technical and organizational measures to protect your information, including restricted access to uploaded documents and secure storage practices. No method of transmission or storage is 100% secure.

10. Contact us

Questions about this policy can be sent to sales@translationwindows.com or (281) 205-3932.